Refund policy

Returns Policy

 

You have 14 days from the delivery date to return your order. All returns require prior approval to ensure they meet our conditions for either a refund, store credit, or exchange, based on the specific circumstances of the return. Upon receiving your return, we will inspect the item for any damage or defects.

Please note, a 25% restocking fee applies to all refunds. Customers are responsible for the return shipping costs. The shipping charge for the return label will be deducted from the store credit issued. Returns are processed for store credit, exchange, or refund. However, this does not apply to used, damaged, modified, painted, or installed parts.

Custom products, including but not limited to steering wheels, grilles, diffusers, front lips, side skirts, exhaust tips, DRL modules, CarPlay products, headlights, tail lights, spoilers, mirror caps, hoods, trunks, engine covers, mid-pipes, floor mats, key fobs, seat back covers, interior trim sets, splitters, brace bars, and canards, are not eligible for return, refund, or exchange. These custom products are identifiable by the mentioning of them being custom in the product description. 

To qualify for a return, items must be in their original condition and packaging, unused, and accompanied by a receipt or proof of purchase. For a quicker return process, we recommend including a video and photo of the issue, if applicable.

To initiate a return, contact us at support@motivomotoring.com. If your return is accepted, we'll provide a return portal and instructions. Returns without prior approval, or items damaged by the customer, will not be eligible for any compensation.

Order Cancellation

To cancel an order, contact us within 1 hour of placing it via email support@motivomotoring.com. Orders placed before our 2 pm PST cutoff and in stock are likely to be fulfilled. If an order has been processed or shipped, the buyer must pay return shipping. Canceled in-stock orders that haven't shipped are eligible for exchange, store credit, or partial refund. Custom product orders cannot be canceled for any refund or store credit after 24 hours.

Damages and Defects

Inspect your order upon delivery. If you find any defects, damages, or incorrect items, please contact us immediately to address the issue.

Exchanges

For a swift exchange, return your item and make a separate purchase for the new item. If you received an incorrect item, contact us promptly for exchange assistance. Exchanges for incorrect fitment will not be accepted if we don't stock the product. Custom product exchanges, like exhaust tips or steering wheels, are ineligible.

Refunds

We'll inform you once we've reviewed your return. Approved refunds will be credited to the original payment method. This process may take time. Refunds are valid up to 14 days post-delivery. Returned items in new condition incur a 25% restocking fee. Custom orders canceled within the first hour receive a full refund; within 24 hours, choose between a 75% refund or full store credit. After 24 hours, custom product orders cannot be canceled or refunded.

Lost or Stolen Packages

We are not liable for lost or stolen packages. If a package is confirmed delivered, file a claim with the shipping carrier. Track your package and retrieve it promptly. Filing a claim with the carrier is your responsibility; we cannot refund or resend lost or stolen items.